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Water Damage Restoration Service Serving all of Atlanta & North Georgia

There is only one company you should trust to handle all your Atlanta water damage restoration and remediation needs. Phoenix One Restoration is licensed and insured to take on all residential and commercial water damage restoration and remediation jobs in Atlanta and the surrounding North Georgia areas. With over 30 years of experience, Phoenix One Restoration will will restore your home quickly or your money back. Call now for a free assessment and get up to $100 off any restoration job!

Phoenix One | Water Damage Restoration

We promise to be there when you need us for all of your Atlanta Water Damage restoration needs. From a small leak in the bathroom ceiling to a flooded basement or warehouse space, our goal is to provide you with a quick response and remain with you every step of the way from your first call to the completion of your project. We service all of Metro Atlanta & North Georgia with emergency water damage services and will work with your insurance company to ensure that your water damage restoration experience is convenient and stress-free.

When Water Damage in Atlanta Georgia strikes, call the trusted experts at Phoenix One Restoration. Mold, mildew, bacteria, and other pathogens can begin growing in as little as 24 hours and will continue growing until the remediation process is completed. When water damage happens, it can not only result in structural damage to your home, but can also present a serious health hazard. It doesn't take long for standing water to breed mold, bacteria, and other pathogens that can cause severe respiratory illness and other problems. This is why it's important you chose a fast, experienced, and reliable company to restore your water damaged property back to normal. Here at Phoenix One we provide turn key solutions to all your emergency water damage needs, including Fire Damage Restoration, Mold Testing, Mold Remediation, Contents Removal, Lead Testing & Removal, and Asbestos Testing & Abatement. Our certified technicians are IICRC certified and will be on location and begin assessment and mitigation steps in under one hour guaranteed.


What is the IICRC?
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning and Restoration Industries. The Gold Standard for the Water Damage Clean-up & Restoration industry, IICRC certifications require holders to be experts in their field and maintain this by frequent testing that requires the most up to date Water Damage Restoration and Mitigation knowledge in the field. 
What certifications do we hold?

Our Technicians at Phoenix One Restoration have completed extensive curriculum and testing to earn some of the top certifications in the Water Damage Restoration field. We are seasoned professionals who have completed thousands of Water Damage Restoration jobs in Atlanta and the North Georgia Area and possess over 30 years of experience under our belt.


The Applied Structural Drying (ASD) certification is designed to teach the effective, efficient, and timely drying of water-damaged structures and contents, using comprehensive classroom and hands-on training to facilitate appropriate decision-making within a restorative drying environment.

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Understanding the Severity of your Atlanta & North Georgia Water Damage Emergency

Not all water damage is the same in terms of destruction and severity, there are three different categories you should be aware of developed by the IICRC. In this short guide, you’ll learn what each level of water damage entails so you can take action right away after your home or business sustains some kind of water damage.

Category 1

Category 1 is the least severe form of diagnosable water damage. The water in Category 1 hasn't yet been contaminated by toxins, pathogens, or sewage and doesn't present an immediate health threat to humans. 

This includes water damage from broken pipes, bathtubs and sinks that have overflowed, and can even be caused from leaks in various household appliances like dishwashers, and other appliances. 

Category 2

Category 2 water damage or "Gray" water damage is much more severe than Category 1. This grade of water damage includes contaminated water that can come from septic tank backups, toilets, washing machines, and other sources.


This grade of water damage is serious and should be addressed immediately as it contains significant levels of chemicals, bacteria, mold, or other pathogens hazards to human health. At Phoenix One Restoration we have all the PPE and modern equipment necessary to tackle this form of hazzardous water damage. 

Category 3

Category 3 water damage or "Black" water damage is the most hazardous level of water damage and requires swift action in order to mitigate serious health risks and permanent damage to your home or business.


Black water damage can come from sewage, flood waters, seawater, river or ground water, and other sources. It is extremely unsanitary and contains high levels of toxins and disease-causing organisms. If your property is diagnosed with Category 3 water damage many items and materials will need to be removed from your property and undergo significant disinfecting. We offer all the Contents Removal and disinfecting services you'll need to tackle even the most aggressive Category 3 water damage. 

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Water Damage Removal & Cleanup
We hold Level 3 Xactimate certification which validates our ability to demonstrate full mastery of the Xactimate estimating system and get you an accurate and timely estimate which then can be sent to your insurance provider for approval. At Phoenix One we work with all insurance carriers and will take over the proper documentation, photo report, dry log, estimate, and negotiation process to gain approval without any extra work on your end. 
Inspection & Assessment:

Within one hour of your call, our certified technicians will arrive on site anywhere in Atlanta and North Georgia and begin the inspection process of diagnosing the severity and level of water damage you're currently facing. We use state of the art equipment such as hygrometers and moisture sectors to get an accurate assessment of how much water damage repair work will need to be completed. Our technicians will identify the location of your water damage, then classify it on the IICRC's 4 class scale to determine the best cause of action.

Class 1

Class 1 water damage is the least severe and typically the easiest to manage since it has a slow absorption rate. In Class 1 water damage only a portion of the area has been affected and there is little to no wet carpet or flooring to restore. 

Class 2

Class 2 water damage is more common but still easily manageable. In class 2 water damage the entire area has been affected, including moisture in both carpeting or cushioning. In these cases, we typically see water wicked at least 12 inches up the walls and water is present in structural materials. This often leaves the risk of lasting damage to the structure and contents inside a building.

Class 3

Class 3 water damage is very serious and should be treated with urgency. This class has the fastest absorption rate with ceilings, walls, carpet, sub flooring and contents all saturated with moisture. Typically the liquid comes from overhead and has whicked up the walls over 24 inches.

Class 4

Class 4 water damage means that normally low permanence materials like hardwood, concrete, and plaster have deep levels of saturation. Restoring these materials can prove to be difficult and often result in total loss. 

Water Removal:

The next step is to remove all standing water using extractors. Standing water can prove to be detrimental to your home and must be removed as quickly as possible especially in any basement or crawl spaces as this quickly leads to severe mildew or mold growth. During the water removal process water is removed from the home's structure and belongings. We use a combination of extractors like our submersible pumps, truck-mounted vacuums, and portable wet and dry vacuums to draw all the water out of your home. After the standing water is extracted, further analysis occur to determine the remaining moisture levels and determine if carpeting or other flooring needs to be removed. 

Drying & Dehumidifying:


After the water is extracted from your home or workspace, we begin the dehumidification and drying process. Our trucks are equipped with industrial-quality air movers and dehumidifiers that are used to dry out any excess moisture from your structure or belongings that was not able to be removed during extraction. 

Cleaning & Sanitizing:


The work is far from over when all the water and moisture is removed form your water damaged home or business, thorough professional cleaning is required to neutralize any existing mold, mildew, or pathogen growth and prevent more from developing. Often, mold remediation is necessary to completely sanitize the area and prevent any future mold and pathogen growth. We may use foam, abrasive, or immersion cleaning techniques to guarantee the area is cleaned as efficiently as possible and safe for future use. 

Complete Restoration:

The final step of our water damage restoration process is a complete restoration of any damaged materials that were removed during the cleaning and sanitizing phase. 

In some cases restoration can be relatively simple andinvove drywall repair or carpet cleaning. Other cases the water damage restoration work can be very extensive and will require complete demolition and reconstruction of parts of your workplace or home. The pros at Phoenix One Restoration have the experience, technical know how, and care to make sure your space is completely restored to its natural state in the quickest manner possible. 


1 Glenlake Pkwy NE Suite 650 & 700, Atlanta, GA 30328

Our Sandy Springs restoration office is located just off 400 & Abernathy Road NE.

Ready and able to respond to any of your disaster needs.







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